| Answers |
| 0. |
The switch was made from the previous online catalog to this
one in order to offer better service to our members. Benefits
include: a single store catalog, rather than separate stores for resources
with a cost and those that are free; the ability to browse the catalog and
place an order without creating a system login; and better accuracy
for shipping cost estimates. |
| 1. |
Yes. Our shopping
cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
|
| 2. |
Yes, your personal information is securely stored in our
Ecommerce database with the same SSL 128-bit encryption. You have the
option to make this information available for future orders when logging
in, so that you do not have to type it again when you come back
and order from this catalog.
|
| 3. |
Absolutely not: We do
not sell, trade or share any of your information with anyone under any
circumstances. Click here to review our Privacy
Policy.
|
| 4. |
Credit cards are charged
at the time of the order, before the order is shipped out. You will
receive notification by email if the payment was
approved.
|
| 5. |
You can check on the
status of your order by clicking on Order
Status or by clicking on the link on your order confirmation email to
review your order.
|
| 6. |
If a tracking number is
assigned to your order, you can track the order by logging in to the Order Status and reviewing your
order.
|
| 7. |
If you forgot your
password, you can retrieve it by clicking on the Forgot Password link on
the Order Status page or during the checkout
process while placing a new order.
|
| 8. |
In general, all sales
are final. Orders often only include shipping and handling. For more
information, consult the store Terms of
Sale agreement. If you have problems with your order, please contact
the ELCA Constituent Care Center as soon as possible:
800-638-3522.
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| 9. |
There are various ways
of finding a resource. You can browse the online store through
categories by clicking on the main menu button links to find what you are
looking for, you can also click on Search and type a search term related
to what you are looking for and all corresponding results will be
displayed. You can also display a list of
all products.
|
| 10. |
There are links and
buttons on the site to get you where you want to go. Resources are
available from the main menu and under the Products button link, you can
also view informational web pages that we have set up so you can
get information on the ELCA and our resources.
|
| 11. |
At the time you place a resource order you will have an
opportunity to create an account you can use for future
orders.
|
| 12. |
Our contact information is provided on the Contact Us Page.
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